Customer Service

If you have a question related to one of our products or want to get in touch, begin with our online support resources.

Select the applicable topic below.

Go to Faqs page

FAQs

Find answers to the most frequently asked questions we receive.

Find a Store

Prefer to buy in-person? Use our store locator to find the store nearest to you.

Special Offers

Find our latest promotions and special offers.

Order Tracking

Check the status of your online order. Have your order number ready.

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Contact Us.

We have multiple options for getting in touch with our support team. Choose from one of the options below.

  • Due to the evolving public health emergency, you may experience a delayed response when contacting our Call Center and Contact Us. We appreciate your patience as we strive to provide the best service for you and your family during this time.

    Mailing Address

    NeoStrata Company, Inc.
    Exuviance Customer Service
    199 Grandview Road
    Skillman, NJ 08558
    1.800.225.9411

  • Contact Us by Email

    Click here to send us a message and we will get back to you within 48 hours.

  • Contact Us by Phone

    Contact Us

    For inquiries related to product usage, ingredients, product complaints or issues as well as company information, corporate sponsorships, donations, and policies please call: 1-800-225-9411 Monday to Friday (9AM - 5:30PM EST).

    For inquiries related to online shopping, orders, billing, shipping, website navigation, general product information, bulk purchase & resale, and offers & promotions, please call: 1-800-225-9411 Monday to Friday (9AM - 5:30PM EST).

    If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.