Customer Service

If you have a question related to one of our products or want to get in touch, begin with our online support resources.

Select the applicable topic below.

Go to Faqs page

FAQs

Find answers to the most frequently asked questions we receive.

Find a Store

Prefer to buy in-person? Use our store locator to find the store nearest to you.

Special Offers

Find our latest promotions and special offers.

Order Tracking

Check the status of your online order. Have your order number ready.

Didn't find what you were looking for?
Contact Us.

We have multiple options for getting in touch with our support team. Choose from one of the options below.

  • Due to the evolving public health emergency, you may experience a delayed response when contacting our Call Center and Contact Us. We appreciate your patience as we strive to provide the best service for you and your family during this time.

    Mailing Address

    NeoStrata Company, Inc.
    Exuviance Customer Service
    199 Grandview Road
    Skillman, NJ 08558
    1.800.225.9411

    Domestic Inquiries

    custsvc@exuviance.com

    International Inquiries

    neointl@neostrata.com