Ordering and Payment
If your account includes a valid email address, you will receive an order confirmation email when your order is processed, and a shipping confirmation email that includes the tracking number when your order has shipped.
Order Processing Times
Orders for in-stock merchandise placed Monday through Friday are usually processed within 48 hours. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you via email or telephone. Orders placed after 12PM ET on Friday (or on a Holiday) will be processed the following business day. Our transportation partners do not process orders on the weekends, so if you place an order after the cutoff time on Friday, your order will be processed on Monday.
Business Days: Monday - Friday, excluding federal holidays within the contiguous United States. UPS 3 Day, UPS 2nd Day Air and UPS Next Day Air orders must be placed by 12PM ET to be processed on the same business day.
Processing Time: Orders received on Saturday and Sunday are usually processed by close of business day Monday.
We accept American Express, Discover, MasterCard and Visa, as well as PayPal payments. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. If we experience any problems with processing, we will hold your order and contact you to resolve the problem. Once the payment has been successfully processed, your order will be shipped.
Sales Tax Policy
We are required by the following states to charge sales tax at the state's specified sales tax rate: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Washington D.C., Wisconsin, West Virginia and Wyoming. Sales tax will be assessed on the total purchase, including shipping/handling charges (or as required).
Payment Processing Errors
Our customer service team is happy to assist you with any payment processing errors, so please contact us (via phone or email) with any problems you may have placing orders. Most payment processing errors are due to our fraud protection service detecting a difference in the billing address of the credit card and the billing address entered on the order. Please make sure the billing address is entered exactly as it appears on your credit card statement.
To purchase an item, you must first add it to your shopping bag. To add a product to your shopping bag, click on the "ADD TO BAG" button from any product detail page on our website. After you have successfully added an item to your shopping bag, click on the "CONTINUE SHOPPING" button to continue adding more items to your shopping bag. You can always remove items later if you change your mind. If you are finished shopping and are ready to make your purchase, click the "CHECKOUT" button to start the checkout process. You will be prompted to enter your shipping and billing information as well as your method of payment. You will be prompted to create an account online. This will expedite the checkout process for any future orders you may have. If you prefer not to create an account, click on the "CONTINUE" button under "New Customers & Guests".
Please note: UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Additionally, Army Post (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS.
Clicking on a product image or product name will take you to the product detail page. This page lists all the details about the item so you can review them before you make your purchase, including:
- Key product features and benefits
- Alternate product images
- Before and after photos
- Clinical Results
- Product Reviews
- Related items you may also be interested in viewing
If you have an offer code, you will see a link titled Coupon or Promo Code in your shopping bag where you may enter this code. It is located on the right side of your shopping bag, below the estimate subtotal. Simply click the link and enter the code in the entry box during the checkout process and click the "APPLY" button. There is an additional location during checkout under Payment & Billing where you can enter an offer code. Offer codes are not case sensitive.
Our website carries a large assortment of products, and occasionally an item from our standard selection may be temporarily out of stock. We recommend that you check back on a weekly basis to see which items are back in stock, or you may have us send you an email notification. Simply enter your email address in the entry box provided on the product detail page called "Email Me When This Item is Back in Stock" and we will gladly send you an email alert when the product is available for purchase.