Orders for in-stock merchandise are shipped from our warehouse in Pennsylvania Monday through Friday by UPS Ground, to arrive within 3-7 business days from receipt of your order. Expedited shipping options are available (see chart below). We process and ship orders Monday - Friday within 48 hours of receipt of your order.
Green Initiatives for Fulfillment
Rapid Fulfillment, our fulfillment and distribution center:
- Converted to eco-friendly, bio-degradable, packaging air pillows
- Uses 100% recycled kraft fill
- Utilizes electric powered and pneumatic powered equipment, including forklifts, aisle reach trucks and sealing machines
- Maintains above industry standard order accuracy ratings, reducing the need for returns which reduces the carbon footprint of shipping
Shipping Rates & Delivery Schedule
Exuviance.com is pleased to offer FREE STANDARD SHIPPING on US orders $75 and over to the contiguous United States (excluding taxes, special offers or discounts). For shipments totaling less than $75 there is a delivery charge of $7.95 for UPS Ground shipping. Please note: UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS.
|Carrier Delivery Time
|Standard, 48 States
|$0-$74.99||$7.95||1-2 business days||East Coast: 1-2 business days
West Coast: 4-5 business days
|2-7 business days|
|Standard, 48 States
|$75 or more||FREE||1-2 business days||East Coast: 1-2 business days
West Coast: 4-5 business days
|2-7 business days||UPS 3 Day, 48 States
|Any||$12.00||1-2 business days||1-3 business days||2-7 business days|
|UPS 2nd Day Air,
|Any||$15.00||1-2 business days||2 business days||3-5 business days|
|UPS Next Day Air Saver,
|Any||$20.00||1-2 business days||2 business days||3-5 business days|
|Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, 2nd Day Air||Any||$20.00||1-2 business days||2 business days||3-5 business days|
|Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, Next Day Air||Any||$25.00||1-2 business days||2 business days||3-5 business days|
*Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam are excluded from our free shipping offer.
Business Days: Monday - Friday, excluding federal holidays within the United States.
UPS 3 Day, UPS 2nd Day Air and UPS Next Day Air Saver: Orders must be placed by 2pm Eastern Standard Time (EST) to be processed on the same business day.
PO Box Addresses
Our transportation partners do not deliver to PO boxes. If you place an order with a PO Box in the shipping address field, your order will be placed on hold and we will contact you via phone or email for a new address.
Unfortunately we cannot mail to APO/FPO addresses at this time. We apologize for any inconvenience.
Alaska, Hawaii, Virgin Islands, Puerto Rico and Guam Addresses
For shipments to these destinations we offer UPS 2nd Day Air and Next Day Air services.
International Shipping Policy
Our products are available in over 75 countries. If you live outside the United States and would like to make a purchase, please click here to find our products in your country. This website only bills and ships to the United States and its territories, and strictly prohibits the purchase of products for the purpose of shipping outside the US.
Items purchased from this site carry a 30-day money back guarantee. If you are unsatisfied with your purchase for any reason, please email us at firstname.lastname@example.org to facilitate a return. We will provide a Return Authorization Number, instructions and a shipping address. Merchandise must be returned in its original packaging and in like-new condition. The Return Authorization Number must be marked on the outside box. We will not accept COD deliveries. Exuviance cannot be responsible for items lost or damaged in shipping. Please note that shipping charges are not refundable. If you have any questions, please contact customer service at 1.800.225.9411 between 9AM and 6PM EST Monday through Friday.
Returning Promotional Items
Free Gifts: If your order qualified for a free gift and you return part of the order, leaving the free gift in your possession, we will recalculate the charges on your entire order subtracting the full price of the gift before issuing your credit on the returned merchandise.
Free Samples: If your order qualified for free samples and you return part of the order, feel free to keep these free samples with our compliments, they do not need to be returned with the rest of your order.
Discounts If you return part of an order that received a discount and the remaining part of the order in your possession by itself would not qualify for the discount, we will recalculate the charges on your entire order to recover the discount before issuing your credit on returned goods.
Once our warehouse has received your returned merchandise, we will credit the original credit card used for your purchase within 10 business days. The refund will show up on your credit card billing statement within the next two billing cycles. No credits will be given for unauthorized returns.
Any items lost or damaged during shipping is the responsibility of the delivery carrier. If a package arrives damaged, the addressee must initiate the claim against the shipper. To facilitate this process, please contact customer service and we will be happy to guide you through the process of filing the proper claim against the shipper.